Last updated: 03/03/2026

Thank you for shopping at Moreste. If you are not completely satisfied with your purchase, we are here to help.

1. Company Information
This website is operated by:
O.A.K. Trading
BIN: 290503119

Address:
1145 Midland Av, No. 9
Scarborough, ON M1K 4H2
Canada

2. Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must:
• Be unused and in the same condition that you received it
• Be in the original packaging
•Include all accessories and documentation
We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

Certain items cannot be returned, including:
• Items marked as final sale
• Personal care products that have been opened
• Items damaged due to misuse or improper handling

4. Return Process

To initiate a return, please contact us with your order information.
Your request should include:
• Order number
• Description of the issue
• Photos if the item is damaged or defective

Once your return request is approved, we will provide instructions for returning the item.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

5. Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include photos of the product and packaging so we can resolve the issue as quickly as possible.

7. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

8. Shipping Costs
Shipping costs are non-refundable, except in cases where the product arrives damaged or defective.
If a refund is issued, the original shipping cost may be deducted from the refund amount.

9. Contact Us
If you have any questions about returns or refunds, please contact:

O.A.K. Trading
1145 Midland Av, No. 9
Scarborough, ON M1K 4H2
Canada
E-mail: shop@moreste.com